Question 1

How fast do you reply to a contact form submission?

Accepted Answer

Under 4 hours, every day of the week. The form lands in the contact@cybedefend.com inbox and is routed to the right teammate (sales, support, security, press) based on the inquiry type you pick.

Question 2

How do I book a demo?

Accepted Answer

Click 'Book a demo' anywhere on the site, or go to /book-demo directly. The form takes 30 seconds, then a founder replies within one business day to schedule the call. Demos are 30 minutes, plugged into one of your repos live.

Question 3

I found a vulnerability in CybeDefend, where do I report it?

Accepted Answer

Pick "Security disclosure" as the inquiry type, or email security@cybedefend.com directly. We acknowledge within 24 hours, triage within 72 hours, and run a coordinated disclosure timeline. Full policy at /security.

Question 4

Where is CybeDefend SAS based?

Accepted Answer

CybeDefend SAS is registered at 177 Allée Clémentine Deman, 59000 Lille, France. SIREN 939 110 532. Drop by, coffee on us.

Question 5

Which languages does the support team handle?

Accepted Answer

English and French, both written and spoken. The contact form is bilingual (EN + FR) and the team operates EU + US working hours, with extended coverage on Enterprise plans.

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